FAQ

What are your hours of operation?

We are available from 9 AM to 5 PM EST, but please e-mail us any time of the day with questions and we will promptly respond to your inquiry.

What is your minimum order quantity?

For all screen printed apparel, our minimum is 24 pieces.  This can be mix & match, i.e. 12 tees and 12 hoodies, provided the logo is the same across all items.

For all embroidered apparel, we can do as low as a single item.  Keep in mind, this will be very expensive, but if you are in a pinch and need 10 polos with embroidery, we got you covered.

With all other imprinted products, the minimum order quantity will vary.  For expensive items it can be as low as QTY 1, but for low cost items (under $1 each), the minimums can be quite high, such as QTY 1000 or more.

Contact us, and we will walk you through the options available to you for all budgets.

How do I get a quote?

To receive an accurate quote, please include the following details:

  • Item Style
  • Quantity & Size Breakdown
  • # of Imprint Colors per Logo
  • Artwork Location(s)
  • Attached Logo
  • Requested In-Hands Date

What types of payment do you accept?

We accept payments all major credit cards, PayPal, check or cash.

Ask us about our “cash discount” if you prefer to pay via check/cash.

Can I get a sample before my order?

Absolutely, samples are billed to the customer and later deducted from your total when you place an order.

How long does it take to receive my order?

The time between when you place an order and get the goods can vary considerably for different items.

However, you can think of this process in three main steps: artwork development and approval, production, and shipping.

What type of art files do you accept?

For the vast majority of promotional items, you must send vector artwork of your desired logo. If fonts are embedded within this file, be sure to convert all text to outlines and paths, otherwise we will not be able to view the artwork correctly.

Below are the formats that we accept:

  • AI (Adobe Illustrator)
  • EPS (Encapsulated PostScript)
  • PDF (Portable Document Format)

We have a JPG/PNG file, can we use this instead?

Only certain items can be imprinted using high quality JPG/PNG artwork, but we always recommend vector art so that your logo is reproduced as clear and crisp as possible.

What if we don’t have vector artwork?

Don’t worry, we can help you convert your image to vector artwork — often at no extra cost when placing an order!

We don’t have a logo, can you provide artwork for us?

Yes, we are able to create custom designs for your order for an additional fee, or if you simply want a text-based logo, we will create this for free!

Leave a Reply